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Privacy Policy for Cheshire East Council

Cheshire East Council is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Cheshire East Council Provider Portal and governs data collection and usage. By using the Cheshire East Council Provider Portal, you consent to the data practices described in this statement.


Information provided by you or your organisation about you is only available to authorised users within the Council. Your details will not be passed on to any third parties unless you have given prior consent.

Cheshire East Council web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cheshire East Council or the site; (b) protect and defend the rights or property of Cheshire East Council; and, (c) act under exigent circumstances to protect the personal safety of users of Cheshire East Council, or the public.

Actions taken while logged into the Cheshire East Council Provider Portal (e.g. viewing reports) are logged for monitoring purposes. Searches are also logged anonymously to help the Council monitor service demand.


All sensitive transactions on the Cheshire East Council Provider Portal are performed using the HTTPS protocol, which encrypts the data passing between your browser and the Cheshire East Council Provider Portal server. The identity of the server is guaranteed by a trusted certificate identifying the site to your browser.

The Cheshire East Council Provider Portal should function with any recent browser. To better protect your security when using the internet, we recommend that you upgrade your browser to the latest version available and check regularly for security updates.

Use of Cookies

The Cheshire East Council Provider Portal uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a Website via your web browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Two cookies are required for the operation of this site - they are described below. No personal information is stored in the cookies that are created by this site. Logging in to the site constitutes implicit consent to use the cookies for the purposes described.

Managing your current visit

  • Name: ASP.NET_SessionId
  • Purpose: Stores a session ID to allow the site to recognise requests from your browser so that, for example, the choices you make on one page are remembered on the next
  • Data stored by cookie: A generated session identifier
  • Duration of cookie: Expires at the end of the session (when you close your browser)
  • More information: Without this cookie, much of this website's functionality would be impaired, such as searching, filtering results and navigation

Logging in to the secure area

  • Name: validPSuser
  • Purpose: Records that you have successfully logged in with your Provider Portal account and are allowed to access the secure area
  • Data stored by cookie: An encrypted authentication key
  • Duration of cookie: Expires at the end of the session (when you close your browser) or when you log out
  • More information: Without this cookie, you would not be able to log onto the website

Security of your Personal Information

Cheshire East Council secures your personal information from unauthorised access, use or disclosure. Cheshire East Council secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

The National Fraud Initiative

Cheshire East Council takes part in the National Fraud Initiative as required by law. Our National Fraud Initiative page on our website explains how this affects your personal information.

Changes to this Statement

Cheshire East Council will occasionally update this Statement of Privacy to reflect company and customer feedback. Cheshire East Council encourages you to periodically review this Statement to be informed of how Cheshire East Council is protecting your information.

Contact Information

Cheshire East Council welcomes your comments regarding this Statement of Privacy. If you believe that Cheshire East Council has not adhered to this Statement, please contact Cheshire East Council. We will use commercially reasonable efforts to promptly determine and remedy the problem.